Shipping & Policies
Processing Time
Each piece from GGTU Designs is meticulously handcrafted by Ebony C and made to order. Please allow a processing time of 2-4 weeks for your item(s) to be crafted and prepared for shipment.
Shipping
All GGTU pieces shipped domestically will be dispatched via USPS Priority Mail, which includes a tracking number for your convenience. Shipping times vary and typically range between 1-7 business days, depending on your state.
By completing your purchase, you acknowledge that responsibility for the item transfers upon dispatch and provision of a tracking number via our shipping channels (FedEx or USPS). We do not offer replacements or refunds for lost or stolen packages.
Refund Policy
At GGTU, we take pride in being a sustainable brand, and our pieces are made to order or have limited stock. Therefore, we kindly inform you that orders cannot be canceled, returned, or exchanged. All sales are final once an order is placed. Please ensure that all information provided during the ordering process, including measurements and address details, is accurate.
Changes to address details can only be accommodated before a shipping label is generated. Once the label is created, no further changes can be made. Please double-check all information to avoid any inconveniences.
Faulty/Damaged Items or Wrong Item Received
In the rare event that your item arrives damaged, faulty, or you receive the wrong item, we request that you immediately report the issue by sending an email to Ebonychappel@yahoo.com Please provide a photo of the evidence to help us expedite the resolution process. We are committed to ensuring your satisfaction and will work swiftly to address and rectify any such concerns.
Thank you for choosing GGTU Design. We appreciate your understanding of our policies as we strive to provide you with unique, handcrafted pieces that reflect our commitment to sustainability and quality craftsmanship. If you have any further inquiries or concerns, feel free to reach out to us via email.